01 Data We Collect
cv663 collects personal information from you when you register an account, make deposits or withdrawals, place bets, contact our support team, or otherwise interact with our platform. The categories of personal data we collect are described below. We collect only what is necessary to deliver our services safely, securely, and in compliance with our legal obligations.
Registration & Identity Data
When you create a cv663 account, we collect information including your full legal name, date of birth, email address, phone number, and a username of your choosing. During identity verification — which is required before withdrawals can be processed — we may also collect copies of government-issued identification documents such as a national ID card or passport, and proof-of-address documentation.
Financial & Transaction Data
To process deposits and withdrawals in Bangladeshi Taka (BDT / ৳), cv663 collects the details of your chosen payment method. For mobile financial services such as bKash, Nagad, and Rocket, this includes your registered mobile wallet number. For bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank, this includes your account number and bank name. For card payments via Visa or Mastercard, we collect truncated card data (first six and last four digits only). We do not store full card numbers, CVV codes, or mobile wallet PINs.
We also maintain a record of all transactions conducted on your account, including deposit amounts, withdrawal amounts, bet history, bonus claims, and account balance changes. This transaction log is retained for regulatory compliance purposes.
Technical & Device Data
When you access cv663 via web browser or mobile device, we automatically collect certain technical data including your IP address, device type and model, operating system and version, browser type and version, screen resolution, and session duration. This data is used for security monitoring, fraud detection, and platform optimisation.
Behavioural & Usage Data
cv663 collects information about how you interact with the platform, including which games you play, how long you play them, which sports markets you bet on, which promotions you view or claim, and how you navigate the site. This data helps us personalise your experience, improve our product, and identify responsible gambling risk patterns.
| Data Category |
Examples |
Collection Method |
| Identity |
Name, date of birth, national ID, email |
Provided by you at registration |
| Financial |
bKash number, bank account, transaction history |
Provided by you during deposits/withdrawals |
| Technical |
IP address, device type, browser, OS |
Collected automatically on access |
| Behavioural |
Games played, bets placed, session duration |
Collected automatically during platform use |
| Communications |
Support chat logs, email correspondence |
Collected when you contact us |
02 How We Use Your Data
cv663 processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which we use your personal information are set out below.
Account Management & Service Delivery
Your identity and contact data are used to create and maintain your cv663 account, authenticate your login sessions, process your deposits and withdrawals in BDT, calculate and settle your bets, award bonuses and promotional credits, and communicate important account-related notifications to you via email or SMS.
Identity Verification & Fraud Prevention
cv663 is legally and operationally required to verify the identity of all players before processing withdrawals and when flagged by our automated risk systems. Identity verification data is used to confirm that you are who you claim to be, that you meet the 18+ age requirement, that you are not subject to a self-exclusion order, and that your account and payment methods are not being used for fraudulent or unlawful activity.
Age Verification: As part of our commitment to responsible gambling, cv663 uses date-of-birth data and government-issued identification to verify that all players are aged 18 or above. Players who cannot be verified as adults will have their accounts suspended and their access to the platform removed.
Responsible Gambling Monitoring
cv663 analyses your behavioural and usage data to identify patterns that may indicate problem gambling, such as extended session durations, rapid increases in bet size, or repeated failed withdrawal attempts. Where such patterns are identified, our responsible gambling team may contact you to offer support tools including deposit limits, cool-off periods, or self-exclusion. For more information, please visit our Responsible Gaming page.
Platform Improvement & Personalisation
Aggregated and anonymised usage data is used to improve the cv663 platform — including game loading performance, mobile responsiveness, payment processing speed, and the relevance of promotions presented to you. We may use your game history to surface recommendations for games or sports markets you may enjoy. Personalisation is based on your own activity on the platform and does not involve profiling based on sensitive personal characteristics.
Legal & Regulatory Compliance
cv663 is required by applicable laws and its operational framework to retain certain categories of player data for specified periods. Transaction records and identity verification data are retained in compliance with anti-money laundering (AML) obligations. In the event of a legal dispute, regulatory inquiry, or law enforcement request, we may be required to disclose certain data as described in Section 03 of this policy.
03 Data Sharing & Disclosure
cv663 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and always with appropriate safeguards in place.
Payment Processing Partners
To process your deposits and withdrawals, cv663 shares the minimum necessary payment details with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks in Bangladesh. These partners process your transaction data solely for the purpose of completing the financial transaction and are bound by their own data protection obligations.
Game Providers
Some games on the cv663 platform are provided by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and Playtech. When you launch and play a game provided by one of these studios, certain session data (such as a session token, bet amount, and game result) is exchanged with that provider to render the game and settle the outcome. Game providers do not receive your full personal profile and are contractually prohibited from using session data for any purpose other than delivering the game.
Legal & Regulatory Disclosure
cv663 may disclose your personal data to law enforcement agencies, financial crime investigation units, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, protect the integrity of the platform, or comply with a binding legal obligation. We will endeavour to notify affected players of such disclosures where we are legally permitted to do so.
AML Compliance: cv663 cooperates fully with anti-money laundering investigations. Suspicious transaction activity may be reported to relevant financial intelligence authorities as required by applicable AML regulations, without prior notice to the account holder.
Service Providers & Technology Partners
cv663 engages certain third-party technology service providers to support platform operations, including cloud hosting providers, cybersecurity firms, and customer support software vendors. These providers access personal data only to the extent necessary to perform their contracted services and are bound by strict data processing agreements that prohibit any independent use of your data.
04 Cookies & Tracking
cv663 uses cookies and similar tracking technologies on our website and mobile platform. Cookies are small text files stored on your device that help us deliver a functional, secure, and personalised experience. Below is a summary of the types of cookies we use and why.
Strictly Necessary Cookies
These cookies are essential for the cv663 platform to function. They include session authentication tokens that keep you logged in during your visit, security cookies that help detect and prevent fraudulent access, and load-balancing cookies that ensure platform stability. Strictly necessary cookies cannot be disabled without significantly impairing your ability to use the platform.
Functional Cookies
Functional cookies remember your preferences — such as your preferred language, your last-viewed game category, and display settings — so that you do not need to re-enter them on each visit. These cookies improve your experience but are not essential for the platform to operate.
Analytics Cookies
cv663 uses analytics tools to understand how players use the platform. Analytics cookies collect anonymised data about page visits, session duration, game launch frequency, and navigation paths. This information is used in aggregate form to improve platform performance and the relevance of our content. Individual players are not identified by analytics data.
Managing Cookies
You may manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your cv663 account and using core platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation. Continued use of the cv663 platform without adjusting your browser settings is taken as your acceptance of our use of cookies as described in this policy.
05 Data Security
cv663 implements a multi-layered approach to data security designed to protect your personal and financial information against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to, the following.
- TLS/SSL Encryption: All data transmitted between your device and cv663 is encrypted using Transport Layer Security (TLS). You can verify this by the padlock icon and "https://" prefix in your browser's address bar when visiting cv663.net.
- Encrypted Data Storage: Sensitive personal data stored on cv663 servers — including identity verification documents and payment details — is encrypted at rest using industry-standard encryption algorithms.
- Access Controls: Access to player personal data within the cv663 organisation is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their assigned duties.
- Fraud Detection Systems: cv663 operates automated fraud detection systems that monitor account activity, login patterns, and financial transactions in real time. Suspicious activity triggers automatic account review and, where necessary, temporary suspension pending investigation.
- Regular Security Audits: The cv663 platform undergoes periodic security assessments conducted by independent cybersecurity specialists to identify and remediate potential vulnerabilities.
- Staff Training: All cv663 staff members who handle personal data receive regular data protection and security awareness training.
While cv663 takes all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security. You play a role in protecting your account by keeping your login credentials confidential and using a strong, unique password. If you suspect your account has been compromised, contact us immediately at [email protected].
06 Data Retention
cv663 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold.
| Data Category |
Retention Period |
Reason |
| Account & Identity Data |
Duration of account + 5 years post-closure |
Legal compliance, AML obligations |
| Transaction Records |
7 years from transaction date |
Financial record-keeping requirements |
| KYC / Verification Documents |
5 years from account closure |
Identity verification & AML compliance |
| Support Communications |
3 years from last interaction |
Dispute resolution & quality assurance |
| Technical & Log Data |
12 months from collection |
Security monitoring & fraud detection |
| Analytics Data (anonymised) |
26 months from collection |
Platform improvement & trend analysis |
Once the applicable retention period has expired, personal data is either securely deleted from cv663 systems or anonymised in a manner that makes it impossible to re-identify the individual to whom it relates. Anonymised data may be retained indefinitely for aggregate statistical analysis.
Where you request deletion of your account before the expiry of a mandatory retention period, cv663 will suspend active use of your data immediately but will be required to retain certain records for the duration of the applicable legal retention obligation.
07 Your Privacy Rights
As a player on the cv663 platform, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified privacy rights requests within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal data cv663 holds about you. Upon receipt of a verified request, we will provide you with a summary of the categories of data held and, where feasible, a structured export of the data itself.
Right to Rectification
If any personal data cv663 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For most account details, you can update your information directly within your account settings. For identity verification data, corrections must be submitted via the support team with supporting documentation.
Right to Erasure
You may request that cv663 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (where consent is the basis for processing), or where the data has been processed unlawfully. Please note that erasure requests cannot override mandatory legal retention obligations — where data must be retained by law, cv663 will suspend active use of that data and restrict access to it instead.
Right to Restrict Processing
You may request that cv663 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while a legal dispute is pending. During a restriction period, cv663 will store your data but will not actively process it beyond what is required by law.
Right to Object
Where cv663 processes your personal data on the basis of legitimate interests — such as fraud detection or responsible gambling monitoring — you have the right to object to that processing. cv663 will review your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Exercising Your Rights: To submit a privacy rights request, email
[email protected] with the subject line "Privacy Rights Request" and include your registered email address and a description of the right you wish to exercise. We may ask you to verify your identity before processing the request to protect your account from unauthorised access.
08 Contact & Updates
Contacting cv663 About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way cv663 handles your personal data, please contact our support team. We take all privacy enquiries seriously and aim to respond within 48 hours of receipt.
Contact us by email at: [email protected]. Please include "Privacy Enquiry" in the subject line of your message so that it is directed to the appropriate team member promptly.
Changes to This Privacy Policy
cv663 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to the policy, we will update the effective date displayed at the top of this page and, where appropriate, notify registered players via their registered email address. The most current version of the Privacy Policy will always be available at cv663.net/privacy-policy.
Your continued use of the cv663 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your personal information.