01 Our Commitment to Responsible Gaming
cv663 believes that gambling should be an enjoyable form of entertainment — not a source of financial stress, emotional harm, or personal difficulty. As Bangladesh's trusted online casino and sports betting platform, we take our duty of care to players seriously. Our responsible gaming programme is built on the principle that every player deserves the tools, information, and support necessary to make informed decisions about their gambling behaviour.
We recognise that for the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, gambling remains a recreational activity enjoyed in moderation. However, we also acknowledge that for a small number of individuals, gambling can develop into a problematic behaviour. cv663 is committed to identifying those individuals early, providing them with practical tools to limit their exposure, and directing them to appropriate professional support when needed.
This Responsible Gaming page outlines the policies, player tools, and support resources that cv663 has put in place. We encourage all players to read this page carefully and to make use of the available tools proactively — not only when a problem has already developed.
Core principle: Gambling at cv663 should always be a choice made freely and within your personal financial means. Never chase losses, never gamble money you cannot afford to lose, and always set limits before you start playing.
02 18+ Age Restriction
cv663 strictly prohibits gambling by persons under the age of 18. This is a non-negotiable requirement that applies to all players accessing the platform from Bangladesh and all other locations. The 18+ rule reflects both our ethical obligations and the importance of protecting young people from the potential harms associated with gambling.
Age Verification Process
All cv663 players are required to verify their age and identity before withdrawals can be processed. During the verification process, players must submit a valid government-issued identification document — such as a Bangladesh National ID card, passport, or birth certificate — confirming that they are 18 years of age or older. Accounts that cannot be verified as belonging to an adult will be permanently suspended and any funds held will be returned via the original payment method after investigation.
Protecting Minors
If you share a device with younger family members, we strongly encourage you to use device-level parental controls and to log out of your cv663 account after every session. Never share your cv663 login credentials with anyone, and ensure your account password is kept confidential. If you suspect that a minor has accessed your cv663 account, contact our support team at [email protected] immediately.
Zero tolerance for underage gambling: Any player found to have provided false age information during registration will have their account permanently closed and all winnings forfeited. cv663 cooperates fully with any investigation into underage gambling activity.
03 Self-Exclusion
Self-exclusion is one of the most powerful responsible gaming tools available to cv663 players. If you feel that your gambling has become difficult to control, or if you simply want to take a significant break from the platform, self-exclusion allows you to block access to your account for a defined period — or permanently.
Available Self-Exclusion Periods
- 6 months — A medium-term break suitable for players who need time to reassess their gambling habits.
- 1 year — A longer cooling-off period recommended for players who have experienced recurring issues.
- 5 years — An extended exclusion for players who wish to remove themselves from the platform for a substantial period.
- Permanent exclusion — A lifetime ban on accessing cv663. This decision is irreversible. Contact our support team to arrange permanent self-exclusion.
How to Request Self-Exclusion
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1
Log in to your cv663 account
Navigate to your account settings panel from the top-right menu after logging in.
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2
Select "Responsible Gaming"
In your account settings, locate the Responsible Gaming section which houses all self-management tools.
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3
Choose "Self-Exclusion" and select your period
Pick the exclusion duration that suits your situation. The exclusion takes effect immediately upon confirmation.
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4
Confirm and receive email notification
You will receive a confirmation email at your registered address. All promotional communications will stop immediately.
Alternatively, if you are unable to access your account or prefer to request self-exclusion directly, email our support team at [email protected] with the subject line "Self-Exclusion Request" and include your registered email address and your preferred exclusion period.
Important: During a self-exclusion period, cv663 will make every effort to prevent you from accessing the platform. However, we also strongly recommend that you use device-level blocking tools and inform household members to provide an additional layer of protection.
04 Deposit Limits
Setting a deposit limit is one of the simplest and most effective ways to keep your gambling budget under control. cv663 allows all registered players to set daily, weekly, or monthly deposit limits on their account at any time. Deposit limits apply to all payment methods accepted on the platform, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
How Deposit Limits Work
When you set a deposit limit, cv663 will prevent any deposit transaction that would cause your total deposits within the chosen time window to exceed the specified amount. For example, if you set a weekly deposit limit of ৳5,000, you will be unable to deposit further funds once that threshold is reached, regardless of which payment method you use.
Changing Your Deposit Limit
Deposit limits can be adjusted from within your account settings at any time, subject to the following rules:
- Reducing your limit: Takes effect immediately. The lower limit is applied as soon as you confirm the change.
- Increasing your limit: Subject to a mandatory 7-day cooling-off period before the increase takes effect. This delay is designed to prevent impulsive decisions made during a gambling session.
- Removing your limit: Also subject to the 7-day cooling-off period. cv663 strongly recommends keeping a limit in place at all times.
Recommended starting point: If you are new to setting deposit limits, a good starting point is to calculate your monthly disposable income, decide what percentage you are comfortable allocating to entertainment, and set your monthly deposit limit to that amount. Treat gambling as entertainment spending — the same way you would budget for dining out or cinema tickets.
05 Time-Out Features
If you need a short break from cv663 but do not want to commit to a full self-exclusion period, our time-out feature allows you to temporarily suspend your account for a defined cooling-off period. During a time-out, you will not be able to log in, place bets, or make deposits. All promotional messages will be paused for the duration.
Time-Out Options
- 24 hours — A short break after an intense session or a stressful day.
- 48 hours — A weekend pause to reset your habits and perspective.
- 7 days — A week-long break recommended after a significant loss or a period of heavy play.
- 30 days — A month-long cooling-off period for players who feel their gaming frequency is becoming excessive.
Session Time Reminders
In addition to account-level time-out periods, cv663 offers session-based time reminders. You can configure your account to display an on-screen alert every 30, 60, or 90 minutes of continuous play, reminding you of how long you have been active and prompting you to consider taking a break. These reminders are enabled by default for all new accounts and can be customised from within your account settings.
Tip: Taking regular breaks — even short 15-minute intervals — significantly reduces the risk of developing problematic gambling patterns. The cv663 platform is designed to be engaging; being proactive about setting time boundaries is one of the most effective protective habits you can develop.
06 Warning Signs of Problem Gambling
Problem gambling rarely develops overnight. It typically progresses gradually, and many individuals are not aware that their behaviour has become problematic until significant harm has already occurred. Recognising the early warning signs is critical to getting help before a situation becomes severe.
The following are common indicators that gambling may be becoming a problem. If you recognise several of these patterns in your own behaviour, we encourage you to use cv663's responsible gaming tools immediately and to seek professional support.
Spending more money on gambling than you intended
Chasing losses by placing larger or faster bets
Feeling restless or irritable when not gambling
Lying to family or friends about how much you gamble
Gambling to escape stress, anxiety, or negative emotions
Neglecting work, study, or family responsibilities to gamble
Borrowing money or selling possessions to fund gambling
Repeatedly trying and failing to cut back on gambling
Feeling guilty or ashamed after a gambling session
Spending increasing amounts of time thinking about gambling
You are not alone. Problem gambling affects people from all walks of life, regardless of income, education, or background. Recognising a problem is the first and most important step toward regaining control. cv663's support team is available to help you access appropriate resources.
07 Support & Resources
cv663 encourages any player who is concerned about their gambling — or the gambling of someone they care about — to seek professional support. The following organisations and resources provide confidential assistance to individuals affected by problem gambling.
Talking to Someone You Trust
Sometimes the most effective first step is simply talking to a trusted family member, close friend, or colleague about your concerns. Opening up about a gambling problem can feel difficult, but it often leads to practical support and accountability that helps individuals make meaningful changes to their behaviour.
Seeking Professional Counselling
Cognitive behavioural therapy (CBT) and motivational interviewing are both recognised as effective treatments for problem gambling. In Bangladesh, mental health and counselling services are available through a growing number of licensed professionals in Dhaka, Chittagong, and other major cities. If cost is a barrier, community mental health centres affiliated with organisations like the National Mental Health Institute (NIMH) in Dhaka offer low-cost and subsidised counselling services.
Online Support Tools
A number of internationally recognised online platforms offer self-help tools, anonymous chat support, and structured programmes for individuals experiencing gambling-related difficulties. These include tools for tracking gambling behaviour, setting personal goals, and accessing peer support communities. cv663 encourages players to explore these resources in addition to using the in-platform responsible gaming tools.
Support for Family Members
Problem gambling affects not only the individual but also their family and close relationships. If you are concerned about the gambling behaviour of a family member or partner, our support team can provide guidance on how to approach the situation sensitively and direct you to resources specifically designed for the families of problem gamblers.
Remember: Seeking help is a sign of strength, not weakness. cv663's team is on your side and will treat all responsible gaming enquiries with complete confidentiality and compassion. Your wellbeing matters more to us than your continued play on the platform.
08 Contact for Help
If you need assistance with any of cv663's responsible gaming tools, want to request a self-exclusion, or simply need to talk to someone about your gambling, our dedicated support team is available to help. All responsible gaming enquiries are handled with strict confidentiality.
How to Reach Us
Email us at: [email protected]
Please use one of the following subject lines for faster routing:
- "Self-Exclusion Request" — to close your account for a defined period
- "Deposit Limit Request" — to set or modify a financial limit on your account
- "Time-Out Request" — to temporarily suspend your access
- "Responsible Gaming Enquiry" — for general questions or concerns
- "Underage Gambling Report" — to report suspected underage access
Response Times
cv663 aims to respond to all responsible gaming requests within 24 hours. Self-exclusion and time-out requests are treated as the highest priority and are typically actioned within 2 hours of receipt during normal operating hours (Bangladesh Standard Time, UTC+6). If your request is urgent, please state this clearly in the subject line of your email.
Our commitment to you: cv663 will never attempt to persuade a player out of a self-exclusion request. If you contact us asking to be excluded, we will action that request without delay and without question. Your decision to take a break is respected unconditionally.
For players who wish to review their rights regarding personal data related to their responsible gaming history, please refer to our Privacy Policy. For the full terms governing account suspension and responsible gaming obligations, please see our Terms & Conditions.